Last Updated: August 4 2026
At PaintedBookMug.com shopping should be easy. The following Shipping Policy outlines how your orders will be processed packaged and delivered. Terms listed below will apply to you the customer upon placing your order.
1. Order Processing Time
Once you’ve placed your order our work begins.
Order processing will typically take [X–X] business days. During order spikes such as holiday seasons or promotional events order processing may take longer.
Order processing is distinct from shipping and transit times.
2. Shipping Time
After your order has shipped deliveries typically take:
- United States: [X–X] business days
- Canada: [X–X] business days
- United Kingdom: [X–X] business days
- Europe: [X–X] business days
- Australia: [X–X] business days
- All other international destinations: [X–X] business days
Delivery estimates should be used as guides only.
3. Shipping Costs
Shipping costs are based on [shipping destination package size weight order value etc.] and will be presented at checkout.
[If applicable: Free shipping is offered on orders over $XX.]
Shipping costs must be reviewed prior to order placement.
- Order Tracking
You will be notified once your order has shipped and tracking will be provided if applicable. You may track your shipment by accessing the track shipment tool used by your shipment’s carrier and entering the provided tracking code.
Please allow [24-72 hours] after your order has shipped for tracking to be recorded in the tracking tool.
- International Shipping and Customs
If you place an order that will be shipped internationally your shipment may be delayed for processing and/or be subjected to additional charges such as customs duties taxes and/or import fees.
Unless stated otherwise these charges will be paid by the customer. Customs processes duties and additional fees vary by country we highly encourage you to research and review these processes before placing your order to your country.
- Shipping Address
Please be sure to verify that your address is complete and accurate to avoid complications that may arise once the order is processed and shipped, It may be difficult if not impossible to change the order address once it is shipped.
Providing an address that is either incomplete or incorrect may result in additional fees due to the reshipment of the package.
- Delayed or Lost Packages
We’re sorry your package may have been lost in transit, To help us investigate the issue please email us at info@paintedbookmug.com and include your order number and tracking details, We will follow up with you and the shipping carrier.
## 8. Damaged Packages
We’re sorry your order was delivered in a less than perfect state. To remedy this for you please email us as soon as possible at info@paintedbookmug.com with your order number and photos of the damaged package and product.
Your photos will allow us to make a quicker assessment to resolve this for you.
## 9. Contact Us
If you would like to reach our customer service about order status details or shipping please do!
Website: PaintedBookMug.com
Email: info@paintedbookmug.com
Your Painted Book Mug product order means so much to us! Thank you for your support! The Painted Book Mug team is excited to fulfill your order!