At PaintedBookMugs.com creating customer satisfaction begins with crafting quality painted book mugs and painstakingly crafted customized products. We have an eye towards details and each mug is treated as a labor of love. Before ordering our customers should review our returns policy because placing an order constitutes full agreement to the terms and conditions we have outlined below.
Eligibility for Returns
For us satisfying the customer requires a seamless shopping experience. Contact our customer support team within 14 days of receiving your product for damaged defective or incorrectly shipped merchandise as well as product that materially differs. For speed in resolution the support team requests your order number a description of the issue and the best pictures of the product you have.
Returns are eligible for:
Accidental defects that occurred during shipping
Incorrect items shipped
Constructive defects
Serious quality issues
The product must be unused retain form and condition as shipped with all original packaging.
Customized and Personalized Products
Products that are cusom or made specifically for different customer preferences are generally accepted neither for return nor for refund due to personal preferences requests or ordering mistakes or changes of mind.
Examples include: Names or Text Additions Personalized Colors and Design Requests Special Made-to-order Products Customized Gifts Customers are responsible for ensuring the correctness of all personalization details prior to submitting an order. PaintedBookMug.com disclaims all responsibility for mistakes in personalization details including but not limited to spelling mistakes mistakes in delivery address and mistakes in customization details provided by customers. Non-Returnable Items The following products are generally not returnable: Personalized products and custom-made products barring defects Products exhibiting signs of use or products damaged upon delivery Clearance products final sale products Gift cards gift certificates promotional products Products returned without pre-approval Return Process Customers wishing to return products should contact our support team using the contact details on our website. If the request for return is approved return instructions will be provided. Authorized returns without prior approval will likely not be accepted. Customers will pay return shipping costs unless the product return is due to our mistake or an error in a delivered product or a product return is due to delivery damage. Refund Policy Products returned and received will be reviewed and customers will be informed if a refund is approved. Refunds will be processed within 5 to 10 business days to the original payment method and this will be subject to the terms of the banking and payment processor Refunds will be processed and shipping costs will not be refunded except if a product return was due to our mistake. Exchanges We may provide replacements or exchanges for damaged defective or incorrect items. Availability will apply to all requests for exchanges.
Order Cancellation
There is a 12 hour window for canceling orders. After that period requests to cancel orders cannot be accepted if production has begun.
Contact us
If you would like to inquire about our return policies have a question or would like to request assistance with your order please reach out to our customer service team at PaintedBookMug.com. Our goal is to provide support and ensure that each individual customer enjoys a pleasant shopping experience.